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Shipping and Replacement Policy

Shipping

Business hours: Monday – Friday, 8:00 AM – 5:00 PM Central Standard Time

JangoCell ships products same-day for all orders placed before 1:00 PM CST, Monday – Thursday. Orders placed on Friday will be shipped on the following Monday.

JangoCell utilizes UPS or FedEx for our shipping. Due to the nature of our cell products, overnight shipping is required. Other products that do not require dry ice can be shipped via standard ground. Customers are required to pay a flat fee that covers a portion of shipping and handling costs, unless they have received a special offer or coupon. Shipping and handling costs include but are not limited to: packing time, Styrofoam container and box, dry ice, and shipping costs as calculated by the shipping company.

Some of the products listed on the JangoCell website will be shipped directly from the manufacturer. JangoCell is not responsible for delays caused by these manufacturers.

 

Replacement Policy

JangoCell guarantees its products against manufacturer defect or damages during shipping. Customers must request a replacement within one week of receiving the product.

Abuse of the return policy may result in a rejection of claims. JangoCell processes product replacements at its discretion.

COVID-19 Statement: JangoCell is taking the necessary precautions as outlined by the CDC to minimize the potential impact of coronavirus on our employees and our customers, while continuing to provide the highest quality service without disruption. Rest assured, at this time we are fully operational and will continue to support your research with the speed and service you expect.

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